Many of our clients are hospitals, universities, corporations, retail store chains, banking institutions, investment funds who all have the same thing in common – a large volume of real estate assets. These assets, whether owned or leased, require a full-time department to manage the work order load, which in turn means employees, software, offices. Our clients are not in the business in Property or Facilities Management, as they need to focus on their organization’s specialty.

That’s where a team of specialized facilities management specialists from the Real Estate & Construction field divisions come in as PM’s (Project Managers) and ORM’s (Owner’s Representatives). It is imperative that an advisor has had their own “boots on the ground” and understand FM (Facilities Management) from all perspectives. This knowledge includes the creation of a system of integrated reporting and process management to efficiently and cost-effectively manage real estate assets from one centralized location. The advisor that understands the management side of the day-to-day operations (including owner, corporate, site, vendor perspectives), as well as the process of implementing more efficient systems, is successfully able to act as a liaison to alleviate an organization’s unnecessary costs, time and labor.

Important to attain advisory assistance in:

• Owner’s Representation
• Project Management Asset/Property/Facilities Management
• Capital Asset Programs & Scheduling
• Vendor Contracts & Review
• Property Inspections Productivity & Performance Review/Measurements
• Training/Vetting Key Staff
• Budgets & Financial Analysis Software Implementation & Reporting Customization

Why would vetting, bidding and attaining national vendor contracts be beneficial to an organization? Simply stated, many of the same repairs across a region for a multitude of locations can be negotiated based on bidding from several vendors. This important process can offer reduced expenses for a larger volume of locations, with a standardized repair cost.

Why would software implementation make a difference in how we manage our organization’s work orders since we don’t own the assets? When realizing the number of steps and human intervention required when a repair is needed at a location, using a work order software program takes unnecessary human contact out and alleviates extra labor, time and delay in completing repairs. Not to mention costs incurred that may be the landord’s responsibility.

Why is it important for Quality Control procedures to be implemented for basic repairs to some of our locations? In many cases, the repair was not completed properly, which can lead to future repair costs that could have been alleviated by a knowledgeable inspection at completion of the initial work order. And for many of our clients a national service contract with negotiated, standarized rates cover a multitude of costs making budgeting and forecasting more accurate and easily applied.

When your organization is overwhelmed with the daily tasks for basic work order and maintenance of a high volume of assets it is challenging and almost impossible to find the time or the clear overview to create better processes and procedures to alleviate costs and labor and reducing the annual budget. That is where a consulting team is key.

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